Customer Service Warranty.
Product warranties may differ between manufacturers and between models. Read your manufacturer's warranty card to determine if your concerns are covered under warranty. If you are covered under warranty, Rileys will ensure inspection is made and we will direct your concerns - along with inspection assessments -- to the manufacturer. If your furniture is not covered under warranty we are please to recommend professional repair services located in the Windsor area.
Riley's furniture comes with a manufactors warranty. Please feel free to contact us at Winston@Rileysrooms.com with any concerns.
It is important to have a strong metal frame with the proper centre support. Mattress sets are much thicker and heavier than in the past, inadequate frames may provide improper support and premature wear of your mattress and box spring. An appropriate frame would have a rigid centre support with at least five legs or a minimum of five hardwood cross slats. Preferably the centre hardwood slat would have a support leg. This rule applies to some full/double sets, and all queen and king sets.
During normal mattress use, you may notice body impressions. These occur because the mattress is adjusting and conforming to the contours of your body. Given the added materials in today's bedding, such impressions should be expected and are not a manufacturer's defect. To equalize impressions that form naturally, flip the mattress upside down and end to end once every two weeks for the first three months of use and once every eight weeks thereafter.
